Job Description:

Provide support to the Manager of Operations and Director of Operations. Focus on client and internal quality, productivity, and turn time improvements through process, system changes, and enhancements. Responsibilities include working across all departments to streamline processes, identify gaps, and offer solutions.

Key Responsibility Areas

• Improve the operational systems, processes and policies in support of organizations mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of production through improvements to processes as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Management of department budget in coordination with the Operations Manager.
• Assist in development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service.
• Regular meetings with Operations Manager around fiscal planning.
• Supervise and coach team on a weekly basis.
• Oversee monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals.

Oversee monthly and quarterly assessments and forecasts of organization’s

Must Have

• At least 5 years’ experience in operations
• Strong background and work experience in mortgage industry
• Excellent computer skills and proficient in excel, word, outlook, and access
• Excellent communication skills both verbal and written
• Knowledge and experience in organizational effectiveness and operations management implementing best practices.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in an fast pace environment
• Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Delegate responsibilities effectively