ViewPoint™ is Indecomm’s proprietary technology solution



ViewPoint™ is Indecomm’s proprietary technology solution for the management of final documents. Our lender clients send us a data feed as soon as their loans are funded. ViewPoint™ references our extensive data repository that tracks the turnaround times of the counties, and calculates the Expected Return Date (ERD). The ERD is when the lender should expect the mortgage to have been recorded by the settlement agent or their correspondent lender. When the lender receives the final documents pertaining to the specific loan, the receipt is updated in ViewPoint™ and the loan is closed out. ViewPoint™ provides extensive reporting and document tracking capabilities.

Key Features:

  • Interactive dashboard and reporting that provides real-time view of the status of mortgage documents
  • Multi-level drill-down capability
  • Linked to county web sites for live recording status checks
  • Tracking of all follow-up performed at a loan level
  • Two-way communication with settlement agents and correspondent lenders
  • Aging analysis of all final documents
  • Extensive filtering options for easy access
  • Reporting of final documents status by different parameters – state, investor, loan amount, settlement agent, correspondent lender

Final Documents tracking to the max

Unsecured mortgages, missing title policies, title agents and lenders out of business… all of these create repurchases and foreclosure issues, making the back office take center stage. At Indecomm, we’ve taken a new approach to the age-old problem of tracking final documents.

Proactive Follow-up

We developed ViewPoint™ to enhance risk assessment, increase title agent and correspondent lender communication, and deliver geographic-based performance evaluation. Through loan-level automated email and telephone call follow-up at specific county turn-time intervals, we provide proactive communication.

Audits and Document Handling

The insight ViewPoint™ brings to the performance of your overall portfolio and individual Agents/Lenders, coupled with Indecomm’s follow-up actions, can be the keys to creating a culture of timely returns for your Final Documents.

Tracking and Visibility

From the moment you send Indecomm your funded loan data, ViewPoint provides instant visibility to your loan portfolio. We leverage our county turn-time data so you know how much time an Agent/Lender should have to return their documents. If you choose, you can also give your Agents/Lenders access to their part of your portfolio.

Proactive Follow-up

As your documents age and approach expected return times, we take action. First, Indecomm sends email reminders to Agents/Lenders with a list of their old loans. When an email brings no result, our next step is to call the Agents/Lenders and ensure they will return their documents.

Audits and Document Handling

When the Agent/Lender does send their Final Documents to Indecomm, we image, temporarily store, and audit audit the documents. The audits we perform are according to the items you want verified, and we resolve exceptions we discover through communication with the Agent/Lender. Having passed audit inspection, we ship your documents to their final destination, and accommodate for any special destination rules you have.

How the process works


With ViewPoint’s reporting capabilities, you gain instant visibility into your portfolio’s performance, and can give your providers the tools they need to monitor their own performance and status.

Provider Analysis

How is an agent or lender performing relative to their peers? What are their outstanding documents, liabilities, and past performance?.

Services Delivered:

  • Final Documents Management
  • Loan Modification Fulfillment

Indecomm’s final document management solution powered by ViewPoint™ has been covered by leading publications in the industry, including The Title Report.

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