Edison, NJ – Monday, March 8, 2021 – Indecomm Global Services, a leading provider of automation, outsourcing, compliance services and technology for the U.S. mortgage industry, today announced the release of DecisionGenius™, a mortgage automation solution that assesses income, credit, assets, and collateral of a borrower to deliver comprehensive decision-making for mortgage loan applications.

DecisionGenius™ is the latest release in Indecomm’s mortgage automation product suite, which includes two predecessors: AuditGenius™, a quality control and risk management software, and IncomeGenius®, an automated income calculation software. These successful platforms, already in use by leading mortgage bankers processing over one million mortgage transactions provide the foundation and intelligence for the holistic DecisionGenius™ automation approach for the mortgage middle office. Users will see all the information needed to make an underwriting decision in one place, comparing application data to sourced data to investor guidelines.

For example, a loan application file is submitted to DecisionGenius™ as it is submitted to Processing. As a result, the Processor has a clear idea of which items will meet underwriting guidelines and where the focus remains. Underwriting then has a clear roadmap into what will be needed to close the loan quickly and efficiently while providing a consistent risk reducing approach. This automated triangulation delivers the following benefits:

• Average reduction of over 60% of the time spent by underwriters in reviewing conditions, validating data and documents provided by borrowers, and/or third parties backed up by digitized data and system-driven validations.
• Average reduction of over 50% of time spent by processors preparing the file for underwriting in verifying and validating information from 1003 against documents provided by the borrower and information sourced from third parties.
• Average reduction of 50% of the number of times an underwriter touches a file.

“The development of DecisionGenius™ represents the natural progression of Indecomm’s mortgage automation maturity,” says Rajan Nair, CEO of Indecomm Global Services. “We combine income calculation and risk management information with data from the loan origination system and underwriting guidelines into the larger automated decision management framework. It is then triangulated to make the data easier to consume for decision-making. It is intelligent automation that is closer to human intelligence, improving our client’s middle-office processes and ultimately enhancing the borrower’s mortgage banking experience.”

With DecisionGenius™, mortgage lenders will be able to reduce risk with consistency in underwriting decisions; reduce cycle-time and underwriter touches; increase pull-through rates; and improve processor productivity. To learn more about DecisionGenius™ and how you can benefit from the automated combination of income, credit, assets, and collateral for cohesive, comprehensive decision-making, visit https://mortgage.indecomm.net/decisiongenius/ to schedule a demo.

About Indecomm

Founded more than 25 years ago, Indecomm Global Services is a leading provider of business services and technology for the US mortgage industry. The company is headquartered in New Jersey with over 1,200 employees worldwide. Indecomm services and solutions support every stage of the mortgage lifecycle with automation and software, outsourcing and project management, and compliance and education. With a focus on technology solutions first, we partner with large and mid-sized lenders, servicers, mortgage insurers, and title companies to achieve one specific goal-to help them grow. Our longevity in the ever-changing mortgage industry is our strength. We have worked diligently in the outsourcing and consulting spaces to develop tools and resources using extensive feedback from both clients and internal associates. Indecomm is a 2021 HousingWire HW Tech100 Mortgage Award Winner.

Visit us at mortgage.indecomm.net.

Press Contact

Krista K. Sabol – Marketing Director
Indecomm Global Services
krista.sabol@indecomm.net or 540-533-0991

Edison, NJ – Monday, March 1, 2021 – Indecomm Global Services, a leading provider of automation, outsourcing, compliance services and technology for the U.S. mortgage industry, has been named to the prestigious HousingWire 2021 Tech100 listing of the most innovative mortgage technology companies in the U.S. housing industry. The Tech100 program provides housing professionals with a comprehensive list of the most innovative and impactful companies that can be leveraged to identify partners and solutions to the challenges that mortgage lenders and real estate professionals face every day.

“We are elated to be recognized on the HW 2021 Tech100 list as one of the most innovative technology companies providing business services to the U.S. mortgage industry,” said Rajan Nair, CEO, Indecomm Global Services. “By listening to the needs of our clients, we continue to evolve our mortgage automation solutions to lower their costs while increasing their process efficiencies, staff productivity, and ROI. By continuing to seek ways to improve the mortgage loan life cycle, particularly in middle office operations of processing and underwriting, we ultimately enhance the borrower’s experience in the mortgage loan process.”

Indecomm blends mortgage expertise with technology ingenuity to carefully design solutions with the “Automation Continuum” in mind across the entire mortgage lifecycle, with pragmatic applications to mitigate inefficient processes, increase return on investment, and enhance the overall borrower experience. Spanning across the entire mortgage lifecycle with pragmatic applications, Indecomm’s mortgage automation solutions include robotic process automation (RPA), intelligent and supervised automation, and machine learning. These solutions include IncomeGenius^®, AuditGenius™ and BotGenius™.

“After the uncertainty and unpredictability of last year, we expected a greater adoption of technology. However, these 100 real estate and mortgage companies took digital disruption to a whole new level and propelled a complete digital revolution, leaving a digital legacy that will impact borrowers, clients, and companies for years to come,” said Brena Nath, HousingWire’s HW+ Managing Editor. “Knowing what these companies were able to navigate and overcome, we’re excited to announce this year’s list of the most innovative technology companies serving the mortgage and real estate industries.”

“I’ve been involved in choosing Tech100 winners since we started the program in 2014, and every year it manages to get more competitive,” HousingWire Editor and Chief Sarah Wheeler said. “These companies are truly leading the way to a more innovative housing market!”

To learn more about Indecomm’s mortgage automation solutions and how you can automate your middle office mortgage workflows, visit the corporate website at https://mortgage.indecomm.net/automation-solution/.

About Indecomm

Founded more than 25 years ago, Indecomm Global Services is a leading provider of business services and technology for the US mortgage industry. The company is headquartered in New Jersey with over 1,200 employees worldwide. Indecomm services and solutions support every stage of the mortgage lifecycle with automation and software, outsourcing and project management, and compliance and education. With a focus on technology solutions first, we partner with large and mid-sized lenders, servicers, mortgage insurers, and title companies to achieve one specific goal-to help them grow. Our longevity in the ever-changing mortgage industry is our strength. We have worked diligently in the outsourcing and consulting spaces to develop tools and resources using extensive feedback from both clients and internal associates.

Visit us at mortgage.indecomm.net.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

Press Contact

Krista K. Sabol – Marketing Director
Indecomm Global Services
krista.sabol@indecomm.net or 540-533-0991

Edison, NJ – Tuesday, January 12, 2021 – United Community Bank, Inc. (NASDAQ:UCBI) and Indecomm Global Services announced the successful implementation of Indecomm’s BotGenius™ suite of middle office automation solutions, a critical tool to help ensure a positive and holistic borrower experience for United Community Bank customers. BotGenius™ is a collection of software robots pre-built to emulate human computer interaction for specific, standardized middle office tasks, processes, and workflows in the mortgage industry.

Over the past several years, the mortgage industry has made substantial progress on the automation of the front and back ends of the origination process – specifically focused on borrower online experience and loan closing. However, the bulk of the time and expense in the mortgage loan origination process is in the “middle office”, or processing and underwriting. The processing and underwriting stages of the mortgage process have the greatest impact on the borrower experience and have seen the least amount of impactful automation options.

The “middle office” also provides mortgage lenders with the biggest opportunity for gaining efficiencies, yet it is the hardest part of the mortgage loan lifecycle to automate. Indecomm’s automation solutions have been carefully designed with the entire mortgage lifecycle in mind. By employing robots, or “digital workers”, BotGenius™ mitigates inefficient processes, enhances the overall borrower experience, and increases return on investment, with an estimated 40 to 60 percent cost-savings for the processes available for automation.

“In this cyclical market, Indecomm’s mortgage automation solutions have allowed mortgage lenders to align their costs with the rise and fall of mortgage loan production volumes,” said Rajan Nair, CEO, Indecomm Global Services. “Cost-efficiencies are realized by process automation through products like BotGenius™ that allow the bots to do the repetitive and high-volume work, while employees are free to review more loans. With the high demand for processors and underwriters, lenders are constantly looking for ways to automate tasks that are currently being performed by their highly compensated employees. BotGenius™ allows mortgage lenders to effectively overcome capacity, efficiency and cost challenges in a market where volumes are expected to rise further over the next year.”

“United Community Bank is laser-focused on keeping the customer at the center of everything we do and constantly looking for ways to improve the borrower experience,” said Mike Davies, President – Mortgage Services, United Community Bank. “With an immediate improvement of 25 percent in productivity time per loan, we are excited about the successful implementation of BotGenius™ and the positive impact it can deliver to our customers and employees.”

Indecomm’s collection of out-of-the-box bots are configured for a variety of mortgage workflows, including loan set-up, processing, communications, and other middle office tasks. By automating repeatable and high volume tasks like ordering 3rd party services, combined with reviews of reports (e.g., flood, fraud, credit, appraisal, etc.), validation, and generation of disclosures and adverse action communication, BotGenius™ has the potential to automate over 70% of the tasks in the loan production process. This out-of-the-box, mortgage-industry specific robotic process automation (RPA) solution dramatically reduces implementation efforts, helps lenders realize their return on investment quickly, and enables them to scale rapidly in a capacity constrained market.

To learn more about Indecomm’s BotGenius™ solutions and how you can automate your middle office mortgage workflows, visit: https://botgenius.net/.

About Indecomm

Founded more than 25 years ago, Indecomm Global Services is a leading provider of business services and technology for the US mortgage industry. The company is headquartered in New Jersey with over 1,200 employees worldwide. Indecomm services and solutions support every stage of the mortgage lifecycle with automation and software, outsourcing and project management, and compliance and education. With a focus on technology solutions first, we partner with large and mid-sized lenders, servicers, mortgage insurers, and title companies to achieve one specific goal-to help them grow. Our longevity in the ever-changing mortgage industry is our strength. We have worked diligently in the outsourcing and consulting spaces to develop tools and resources using extensive feedback from both clients and internal associates.

Visit us at mortgage.indecomm.net.

Press Contact

Krista K. Sabol – Marketing Director
Indecomm Global Services
krista.sabol@indecomm.net or 540-533-0991