Team Leader – Processing

Location: Charlotte, NC

Open Position(s):  1

Job Description:

Indecomm is looking for experienced Team Leads with processing experiences Charlotte based position.

Assists with the management of a Loan Processor/Home Loan Advocate (HLA) team to ensure mortgage loan applications are processed and completed according to established policies and procedures. The team leader supports the direct manager in all aspects of pipeline management, customer service and sales support.

Key Responsibility Areas

    • 25 % of time – Monitors Processors/HLA’s to maintain company set turn times and Coordinates and directs daily work flow requirements; pipeline management and reporting; Ensures all Processors/HLA’s perform to company set standard productivity and best in class customer service levels.
    • 20 % of time – Mentor/coach team members; provides training; Provides direction and makes decisions based on previous experience or appropriately escalates issues as needed.
    • 15 % of time – Develops and maintains relationship/partnership with other team leaders to share/implement best practices; Develops and maintains relationship/partnership with sales and other key departments to maximize efficiency.
    • 10 % of time – Communicates to internal staff and sales verbally and in writing regarding status, issues or additional requirements for processing loans.
    • 10 % of time – Communicates industry and company changes in order to maintain team unity and comprehension
    • 10 % of time – Adheres to all applicable compliance regulations and provides direction to fix discrepancies as needed; Review quality of loans certifying that all information is accurate and in accordance with federal and state mortgage lending regulations.
    • 10 % of time – Familiar with reading and interpreting mortgage related documentation.
    • Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

Must Have

    Experienced Team Lead with processing experience.


    • 401(k)
    • Dental Insurance
    • Health Insurance
    • Disability benefits
    • Life Insurance
    • Paid Time Off
    • Vision Insurance