Team Lead – Closing Process

Location: Bangalore

Open Position(s):  1

Job Description:

A Team leader’s role requires the individual to have the respective process subject knowledge expertise & be proficient with team handling, reporting, perform data analysis & contribute towards process improvement initiatives.

Key Responsibility Areas

    • Supervision of production workflows and work queues.
    • Problem solving ability and conduct refresher sessions for operation staff whenever necessary.
    • Provide floor support & help team members on need basis.
    • Conduct regular feedback sessions with team members.
    • Maintain relevant reports as per the required standards.
    • Maintain a thorough knowledge of industry standards and guidelines.
    • Perform other duties as assigned by Management.

Must Have

    • Good working knowledge of the respective processes for at least 2 years.
    • Have prior knowledge of basic ISO level reporting requirements.
    • Identify and document respective process requirements.
    • Well versed with process documentation requirements.
    • Eye for detail, reporting, problem solving, handling escalations.
    • Good Verbal and written communication skills required to understand and update comments and communicate with various stake holders.
    • Competent with MS office applications.
    • Competent with power point & needs to have excellent presentation skills.
    • Needs to have prior experience with handling & interacting with clients.
    • Well versed with US federal and state regulations related to compliance.

    Additional Requirements:

    • Willingness to work in Night shift.
    • Willingness to work in Weekends and Holidays.
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