Job Description:

Indecomm is in search of a training resource on a contract basis (4 months to start – potential to renew or convert to FTE) to create and deliver mortgage learning with an emphasis on processing, along with the authorship of content in a variety of modalities supporting mortgage processing engagements. We are a fast paced, innovative team looking for a Mortgage Training Specialist that will work closely with the operations team in our Charlotte, NC office to help execute the onboarding and day to day training support for a variety of processing-based engagements. Mortgage Training Specialist will work closely with leadership and clients to build, convert and, and deliver content to a variety of learning modalities (classroom, webinar, self-study, etc.), and support client inquiries and needs as called for. A primary focus will be on the development, delivery, and maintenance of mortgage learning content focused on processing for team members onboarding and/or cross-training.

Key Responsibility Areas

• Build a mortgage processing onboarding program based on Train-the-Trainer model and growing existing content as appropriate for learning needs
  – Experience with instructional design and Learning Management Systems, and/or learning development software a plus
• Coordinate engagements for education delivery with internal and external clients
  – Managing workload/schedule between development and delivery needs based on guidance from leadership
• Apply principles of instructional design and subject matter expertise in order to build out training materials
• Stand and deliver training sessions as required by business needs
  – Resource capacity managed between operations and learning leadership
• Support the development or authorship of new learning, policy, or procedural content
• Assist in the planning, developing, and delivery of mortgage training projects based on project/business needs
  – Modalities include but aren’t limited to:
       Classroom events
       Webinars
       Web-based self-study courses

Must Have

Qualifications:

• Bachelors degree or equivalent professional experience
  – Learning and Development
  – Marketing
  – Communications
• Industry designations preferred
  – CMB or AMP
• Direct mortgage banking experience preferred
• Strong presentation and classroom management expertise
• Experience authoring, editing, and/or reviewing written documents, preferably on mortgage banking topics
• Outstanding verbal and written skills, including authoring learning content and/or technical documentation
• Outstanding interpersonal skills
• Demonstrated commitment to client satisfaction and support
• Strong organizational skills and the ability to manage multiple priorities successfully
• Strict attention to detail and concern for accuracy
• Self-motivated and able to perform detail-oriented job functions with limited supervision as well as participate in team efforts
• Task oriented and deadline driven

Skills, knowledge, professional requirements, etc.:

• A thorough understanding of the mortgage process and key players in the industry
• Ability to stand and deliver training to various sized audiences (including expertise in running remote or virtual sessions)
• An understanding of Indecomm products and services
• Experience in web-based course development or publishing
• Proficiency in Office 365, including SharePoint